Store policies
Clear terms, written for humans.
Shipping policy
Orders are submitted to our fulfillment partner after payment is confirmed. Delivery estimates and available services are calculated from live supplier inventory at checkout.
Tracking is provided when the supplier releases it. Some products may arrive in separate packages. Delivery dates are estimates and can be affected by carriers, weather, customs, or address issues.
Returns & refunds
Contact support within 14 days of delivery for damaged, defective, incorrect, or missing items. Keep the packaging and provide clear photos so we can open a supplier claim.
Change-of-mind returns must be approved before shipment back and may require return postage. Items sent without approval, used items, and personalized goods are not eligible unless defective. Approved refunds return to the original payment method.
Privacy
We collect the contact, shipping, and order information needed to process purchases and provide support. Payment details are handled by Stripe and are not stored by Lumousity.
Order and shipping details are shared with fulfillment and delivery providers only as needed to complete the purchase. We do not sell personal information.
Terms of service
Product availability, pricing, and delivery services can change before checkout because they come from live supplier inventory. Your order is accepted when payment succeeds and fulfillment is confirmed.
Customers are responsible for accurate delivery information. We may cancel and refund orders affected by supplier errors, stock loss, suspected fraud, prohibited destinations, or obvious pricing mistakes.